FAQs
What is your cancellation policy?
Order cancellations can be made within 24 hours of placing your order for a full refund
Contact us via email to request cancellation and refund.
Items already shipped may be returned within 15 days of delivery.
A 10% restocking fee applies and no reimbursement for shipping.
EXAMPLE:
Item cost and taxes: $60.00 x 10% = $6.00 $60.00 - $6.00 = $54.00 refund (no reimbursement for shipping). Customer pays for return shipping.
No washed or worn items accepted for return. Items must be in original packaging and not scratched or dirty.
What are your shipping options?
Items are shipped USPS, FedEx, or UPS depending on quantity of items.
How long does processing and shipping items take?
Processing for out of stock or preorder items 3-14 days, in-stock items are ready to ship.
After item is shipped, delivery may take (estimated) 5-7 business days.
Items are shipped from Farmington NM or Kirtland NM depending on shipping options.
You will receive a tracking number via email. If you don't, please reach out to us
Do you ship internationally?
No, not at this time. But if you are a vendor and want to ship internationally to your customers, please use FAIRE link to place wholesale orders.
Can I exchange an item?
Yes, e-mail us, customer pays for return shipping.
What should I do if my order arrives damaged?
E-mail us with photos so we can replace or refund
Are all your items made by you?
I do purchase blanks such as totes and apparel to embroider on, acrylic and plywood to cut but all designs are exclusively made by me.
I make my own SVGs for laser cutting.
I digitize my own designs for embroidery; I do not offer digitizing services.
I invested in a laser and embroidery machines when I got extra hazard pay during covid.
If interested, you may find designs to purchase on ETSY @ yazziesmallwood
Can I request an out-of-stock or discontinued item?
e-mail us and we'll see what we can do.
Pop-up shops?
We do pop-up shops throughout the year at the Shiprock Flea Market, Gallup Flea Market, Local Craft Fairs in Farmington or Shiprock.
Follow us on Instagram (our only social outlet) @ yazziesmallwood for Pop-up shop dates.
Same day exchanges at pop-ups are always welcome. No refunds.
Why aren't you replying to my e-mails?
obvious spam e-mails will not be answered
