FAQs

What is your cancellation policy?

  • You can cancel your order within 2 hours of placing it for a full refund, as the items are prepared to ship right away.
  • Contact us via E-mail to request cancellation and refund.
  • Items already shipped may be returned within 15 days of delivery.
  • A 10% restocking fee applies and no reimbursement for shipping.
EXAMPLE:
Item cost and taxes: $60.00 x 10% = $6.00 $60.00 - $6.00 = $54.00 refund (no reimbursement for shipping). Customer pays for return shipping.
  • No washed or worn items accepted for return. Items must be in original packaging and not scratched or dirty.

What are your shipping options?

  • Items are shipped USPS, FedEx, or UPS depending on quantity of items.

How long does processing and shipping items take?

  • Processing for out of stock or preorder items 3-14 days, in-stock items are ready to ship.
  • After item is shipped, delivery may take (estimated) 5-7 business days.
  • Items are shipped from Farmington NM or Kirtland NM depending on shipping option.
  • You will receive a tracking number via email. If you don't, please reach out to us

Do you ship internationally?

  • No, not at this time. But if you are a vendor and want to ship internationally to your customers, feel free to use FAIRE link to place a wholesale order.

Can I exchange an item?

  • Yes, e-mail us, customer pays for return shipping.

What should I do if my order arrives damaged?

  • E-mail us with photos of damaged products withing 24 hours of receiving.

Are all your items made by you?

  • I DO NOT outsource my work; I create everything in-house with the help of my small embroidery and laser machines, but it’s usually a one-man show.
  • I do purchase blanks such as totes and apparel to embroider on, acrylic and plywood to cut but all designs are exclusively made by me.
  • I make my own SVGs for laser cutting.
  • I digitize my own designs for embroidery; I do not offer digitizing services.
  • I used the extra hazard pay I earned working in the COVID wards at IHS to invest in a laser and embroidery machines.
If interested, you may find designs to purchase on ETSY @ yazziesmallwood
  • Can I request an out-of-stock or discontinued item?
    • E-mail us, I make and restock on request. 
  • Where do you sell in person?
    • We do pop-up shops throughout the year at the Shiprock Flea Market, Gallup Flea Market, Local Craft Fairs in Farmington or Shiprock.
    • Follow us on Instagram (our only social outlet) @ yazziesmallwood for Pop-up shop dates.
    • Same day exchanges at pop-ups are always welcome. No refunds.

Why haven’t you been responding to my emails?

  • Any messages that seem suspicious or like spam will not be replied to.